0800 BOWFLEX
(0800 269 3539)

Frequently Asked Questions

Below are some of the most commonly asked questions about Bowflex® home gyms. If you do not find an answer to your question here, please allow our customer service representatives to assist you. Call us toll free at (0800 269 3539).
How does Power Rod® Technology work? Do they offer real resistance?

The Bowflex Power Rod® Technology®System offers resistance from the start to finish of each exercise (unlike weight stacks). Power Rod® Technology feels very much like free weights or dumbbells. Power Rod resistance is progressive, meaning that the more you flex the rods, the more weight you are displacing. Resistance strength training with the Power Rod® Technology is what makes the Bowflex® home gym so effective.

What’s the advantage to the Bowflex® home gym over free weights?

With a Bowflex® home gym, you don't have to lift a 45 lb plate to get 45lbs (20.4 kg) of resistance. The resistance has very little inertia, which promotes a safer workout than free weights. You would need a room full of free weight equipment to match the number of exercises that can be done on the Bowflex® home gym.

Is the Bowflex® home gym better for women or men?

The Bowflex® home gym is great for all members of the family. With a weight range that runs from 5 lbs up to 600 lbs (272 kg) of resistance (depending on model) and no heavy weights to lift, this machine is equally beneficial for both men and women.

How big is the Bowflex® home gym and how easy is it to move around?

See the chart below for a breakdown of the dimensions for each Bowflex® home gym.

Bowflex Xtreme® SE Bowflex Xtreme® 2 SE
Folded Footprint n/a n/a
Dimensions (cm) 102 x 127 102 x 102
Height (cm) 152 152
Workout Area (cm) 178 x 178 178 x 152
How long does it take to put my machine together?

We provide detailed instruction manuals with every machine. The assembly time depends upon the model. Most often assembly takes 1 to 3 hours.

What accessories come with my machine?

Many of our Bowflex® home gyms come with accessories, including foot harnesses for aerobic rowing, leg press belts, and workout manuals.

How do I check the status of my order?

Please send us an email to info@bowflex.co.nz to check on the status of your order.

How will I know when my order ships?

You will receive an email confirmation when your order is shipped. This email will contain a link from our carrier to track your shipment.

Occasionally, tracking information will show that your package has been delivered, but you haven't received it. If you don't receive the package within the next few business days:

- See if someone else accepted delivery. - Look around the delivery location. - Look for a notice of attempted delivery. - Contact the carrier as noted in your shipping confirmation email.

How do I contact Bowflex?

If you have questions, please contact our Bowflex® Customer Service department by:

- Sending an email to info@bowflex.co.nz
- Calling us toll free at 0800 BOWFLEX (0800 269 3539)
- Sending a written request to the following address:

Bowflex® Customer Service
C/O Elite Fitness
PO BOX 98803
Manukau, 2241
New Zealand

What are my payment options?

When you order online you may use the following payment methods: - Direct Debit - MasterCard - Visa

To learn more about applying for financing*, click here.

Is it safe to use my credit card?

Yes. When you place an order online we do everything possible to ensure your order is safe and secure. We endeavor to use industry-standard encryption technologies when transferring and receiving data exchanged through secure portions of our web site. All financial data collected when you make a purchase through the site is encrypted using encryption technology and all transmissions between our secured server and our corporate computer systems are done through private networks, rather than through the Internet. We also have reasonable security measures in place to protect against loss, misuse and alteration of your information under our control. You should be aware, however, that any communication via the Internet and security measures in connection with such communication is not failsafe, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt.

For more information, please click here to view our privacy policy.

Where can I download an assembly manual for my Bowflex® machine?

Click here to download an assembly manual for your Bowflex® home gym.